Shipping policy

Shipping Policy
Last updated: 6-10-2025

Processing Time
All orders are processed within 1 business day after payment has been received. Orders are not shipped or delivered on weekends or public holidays.

Shipping Time
Estimated delivery time is 5–10 days from the date of shipment. Delivery times may vary depending on the destination country, customs clearance, and courier delays beyond our control.

Shipping Locations
We currently ship to the United Kingdom, USA, Canada and selected EU countries. If your location is not listed at checkout, please contact us at info@primaldog.com to confirm availability.

Shipping Costs
Shipping costs are calculated at checkout based on your location and order details.

Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to follow your shipment's progress.

Delays and Responsibility
While we make every effort to deliver your order on time, we are not responsible for delays caused by customs processes, courier issues, or circumstances beyond our control such as strikes or severe weather.

Delivery Address
Please ensure that your delivery address is correct at the time of ordering. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

Questions
If you have any questions about your shipment, please contact us at: info@primaldog.com